AARON HOWE
IT Field Engineer | Technology Enthusiast
Aaron is a versatile IT Field/Lab Engineer at Worksighted, known for delivering exceptional onsite technical support to contract and on-call clients. With a keen ability to troubleshoot, repair, and maintain a wide range of computer equipment, peripherals, and network systems, Aaron excels at swiftly resolving both basic and complex issues.
In his previous role as Area Manager at NAPA Auto Parts, Aaron amassed over 17 years of experience in the automotive industry, including 8 years in single and multi-unit management. There, he honed his skills in team development, customer service, and business operations while supporting multiple locations in all aspects of store operations and technology troubleshooting.
Now thriving in the IT sector, Aaron adeptly manages Active Directory, Azure, and MS365, seamlessly creating and administering user and computer objects. His expert troubleshooting skills allow him to execute hardware repairs and upgrades swiftly, and he collaborates with top hardware vendors to facilitate warranty repairs, minimizing downtime. Aaron also excels in data management, safeguarding critical information through expert backup and restoration using Macrium Reflect and Microsoft OneDrive.
Skills and Attributes
- Management & Leadership
- Written/Verbal Communication
- Strong Adaptability
- Cross-Functional Collaboration
- Training & Development
- Persistent Troubleshooter
- Policy Design & Implementation
- Meticulous & Organized
- Flexibility & Dependability
- Self-Starter and Driven
Worksighted | Field Engineer | Full Time
June 2023 – Present
• Delivering unparalleled onsite technical support for contract and on-call clients, adeptly resolving both basic and advanced issues promptly and effectively.
• Executing work orders with precision, encompassing equipment installation, device connections, and the creation of autonomous networks to maintain seamless operations.
• Ongoing collaboration with third-party vendors like Dell to seamlessly facilitate manufacturer and vendor support, ensuring swift resolutions for our clients.
• Diligently creating and maintaining client environment documentation, playing a pivotal role in delivering exceptional and efficient support experiences.
• Thriving in a dynamic, fast-paced environment by providing extended hours technical support as part of a rotating schedule, guaranteeing continuous service excellence for our clients.
• Consistently exceeding performance targets by meeting or surpassing minimum billable percentages, utilization percentages, and maintaining high CSAT ratings.
• Continuing to nurture strong relationships with clients, fostering an excellent experience and remaining a trusted partner in their ongoing technology journey.
• Demonstrating ongoing expertise in troubleshooting, repairing, maintaining, installing, and testing various computer equipment, peripherals, data communication, and computer network systems.
• Sustaining effective collaboration with the remote support department, promptly resolving client issues, and ensuring a seamless ongoing support experience.
• Continuing to offer valuable insights to clients on a range of IT best practices and concepts, empowering them to make informed decisions for their businesses.
• Playing an ongoing key role in project handoff meetings for clients, ensuring a smooth transition and maintaining seamless service delivery.
• Maintaining meticulous records by recording and submitting daily timesheets, providing ongoing accurate and transparent documentation of client work.
Worksighted | Computer Lab Engineer | Full Time
August 2022 – June 2023
• Streamlined end-to-end PC deployment, configuring hardware and software to perfection
• Utilized advanced Windows image and app deployment techniques using the Microsoft Deployment Toolkit
• Leveraged expert troubleshooting skills to swiftly execute hardware repairs and upgrades
• Expertly facilitated warranty repairs with top hardware vendors to minimize downtime
• Seamlessly created and administered user/computer objects in Active Directory, Azure, and MS365 to keep clients connected and productive
• Maximized efficiency by expertly setting up, managing, and utilizing Microsoft Autopilot/Intune
• Crafted and revised crystal-clear PC/User setup documentation to ensure seamless onboarding for all new hires
• Confidently safeguarded critical data by performing expert data backup and restoration with Macrium Reflect
• Masterfully conducted remote PC setup and support using ConnectWise Automate/Control
• Stayed on top of each task and request by meticulously documenting and updating service tickets with ConnectWise Manage
A Squared Tech Solutions | Founder / Technology Specialist | Contract
Jan 2004 – Present
• Drove operational excellence by skillfully planning, building, repairing, upgrading, and diagnosing computers for diverse contract clients
• Expertly consulted with a premier graphic design company, crafting cutting-edge, high-end custom workstations on tight-turnaround times
• Provided best-in-class technology solutions to business clients, co-workers, friends, and family, delivering outstanding results for a broad range of IT challenges
• Boasted exceptional proficiencies in diverse areas of IT, from computer hardware and networking concepts to operating systems and Microsoft 365
• Delivered top-notch services, spanning new and used computer installation, virus and malware removal, network implementation and maintenance, operating system and software installation, audio/visual installation and setup, and comprehensive cell phone troubleshooting and education
NAPA Auto Parts | Area Manager | Full Time
Feb 2005 – August 2022
• Onboarded and educated Customer Sales Representatives, District Members, and Store Teams with computer hardware, software, and mobile applications
• Provided top-notch support for Customer Sales Representatives on Sales-i CRM usage, leveraging both web and mobile applications to maximize results
• Effectively utilized VPN software, remote management tools, Microsoft Teams, and video conferencing software to expertly support teams in executing on key business objectives
• Masterfully installed, replaced, upgraded, troubleshot, and aided store teams with a range of critical technology, including computers, servers, printers, networking equipment, phones, and tablets
• Successfully rolled out and trained management, dispatchers, and drivers on a new delivery management software and tablet program district-wide, dramatically increasing delivery efficiency
• Skillfully supervised, supported, helped, trained, and developed managers and teams across multiple business units, delivering significant results for the organization
• Spearheaded implementation and support of strategies and systems to drive efficiency in daily operations, generating greater productivity and cost savings
• Expertly executed critical inventory management programs, quota budgeting, P&L analysis, store operations, business review meetings, sales trade shows, and customer relation events
• Passionately mentored and coached future leaders through store management training programs, fostering a culture of excellence and continuous improvement
Hover.gg (Remote) | Community Engagement Team | Part Time
Jul 2021 – Jan 2022
• Promoted, organized, and managed creator opportunities within the Hover app and content creation community
• Moderated discussion board with ten thousand plus users, found and resolved issues, and escalated to the correct department as needed
• Promoted events that brought increased traffic and use of company app and website
Needle.com (Remote) | Norton Product Expert | Part Time
Jul 2021 – Jan 2022
• Needle.com Sales Chat Support Agent for Norton by Symantec
• Assisted customers with product questions and sales using online chat program
• Assisted customers with new purchases and renewals of current products
• Interacted with Team Members via chat system and helped them with their customer requests
Education
Coursera/Google
Mar 2022 – May 2022
Google IT Support Certificate
Those who earn the Google IT Support Professional Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.
Grand Rapids Community College
2005 – 2008
61 Credit Hours towards Associates Degree
Field of Study – Computer Applications Technology
Kent Career Tech Center
2003 – 2004
2 Semesters during Senior year of high school
Fields of Study – A+ Certification Training and Windows Networking
Northview High School
2000 – 2004
Field of Study – General Studies while receiving Diploma